Get answers to some of the most frequently asked questions.

Our FAQ's

Unfortunately, OHIP only covers physiotherapy visits (no coverage for massage/naturopath) at a licensed facility and only if you meet their specific criteria. Also, there is typically a significant waitlist for these services as they are limited in the number of cases they can provide.
Under normal circumstances we do not offer direct billing. However, if it poses a barrier to treatment, we will consider cases on a situational basis and we can directly bill most extended health benefit plans. There are several plans that do not allow direct billing by a private clinic (even if your dentist can direct bill). Additionally, some plans do require a physician’s referral (especially for massage). For specific details of your plan requirements, please call the number located on your benefit card.
Unfortunately, our physiotherapists and massage therapists do not provide coverage under WSIB. We will continue to work with you through your private benefits and our physiotherapists can provide FAF forms for your employer.
Yes. Contrary to what you may have been told, you have the RIGHT TO CHOOSE YOUR PROVIDER. The insurance company can suggest their list of providers but they can not deny/delay treatment because you have chosen to access care outside of their recommendations.
Yes. At Nickel Ridge Physiotherapy we are able to directly bill to Blue Cross, however, they require an authorization code. Please contact Veterans Affairs ahead of your initial assessment to ensure that they cover the assessment fee.
Please come early to your appointment to complete the necessary intake forms. Alternatively, you can print the forms in advance from this website and bring them in with you. During your first visit, your practitioner will take a detailed history of you complaints and perform any tests/labs that they feel is necessary to determine the root cause of your complaint. The practitioner will explain their recommendations for treatment and future visits/testing. In most cases (time-dependent) your practitioner will provide treatment and/or recommendations during the initial visit.
No. You do not require a physician’s referral to see one of the practitioners at our clinic. There are some benefit plans that do require a physician referral in order to cover your treatments (particularly massage therapy). For specific details of your plan requirements, please call the number located on your benefit card.
Yes. We have ample parking and our clinic is fully accessible.
We accept all payment methods (debit, credit, cheque, cash) except for American Express. Payments can be made over the phone via credit card.